Chitchat or chit chat12/19/2023 Today the company has 30 locations from Quebec to B.C. “It was really great timing for us,” says Wood. “For many years we operated out of the home – every spare room, the garage, was full of books and staff,” says Wood, who took over as president and CEO when her father passed away in 2015.Ĭhit Chats opened its first retail store in 2011 in Markham in the midst of a postal strike. Users can either drop off their products at one of Chit Chats shops, schedule a pick-up or mail to Chit Chats which handles the rest. The company sorts shipments for small businesses selling online, integrates with platforms like Etsy, Shopify, eBay and Amazon, and handles all the logistics for getting products directly to the end consumers. “And so what ended up happening is a lot of these people were like, ‘yeah, we should totally do that and you should take our stuff down for us.’ ”Īnd just like that, quite accidentally, Nolan’s company Chit Chats – a shipping alternative for small businesses – was born. “He was a social guy always telling other sellers ‘you guys should try this,’” recalls Carly Wood, Nolan’s daughter. border braving traffic and customs, and drop them directly at a U.S. Regularly, Nolan would stuff his station wagon full of book orders, drive to the Canada-U.S. due to the cost of shipping, Nolan did what any entrepreneur would do: he found a workaround. Inspired by the success of eBay, Scarborough bookseller Derek Nolan took his shop online in the late-nineties.
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